Shipping & Returns
Welcome to Ribbonza's Order & Shipping Information FAQ section! If you have a question about the status of your order or about our shipping, return, and cancellation policies, please read the questions and answers below. Contact us if you'd like additional assistance!
What is the status of my order?
Please log in to your account or contact Customer Care to check on the status of your order. You can call 1-424-345-0099 or email us at firstname.lastname@example.org for an update.
What is your cancellation policy?
Custom printed ribbon orders that are canceled after order placement will incur a $30.00 fee plus any additional art charges that have been accrued at the time of the cancellation. Keep in mind, an order cannot be canceled if it is has already been sent to press.
What is your return policy?
Custom printed ribbon orders that are canceled before they have been manufactured will incur a $30 fee, plus any additional art charges that have been incurred at the time of the cancellation. No returns will be accepted without written or verbal approval from Ribbonza. Custom printed products that have been produced prior to cancellation cannot be returned. Call Customer Care at 1-424-345-0099 for any questions you may have.
Can I ship my order outside of the United States?
If you need to ship your order outside of the United States, please contact a Sales Representative at 888-807-6020 before placing your order on the website.